The wellbeing of all the children in our care is our paramount concern and central focus.

TechBloq Learning Centre would suggest that a concern is raised promptly and informally with the relevant tutor. We anticipate that doing so will resolve most concerns quickly and will not affect parents or students in a detrimental way. 

We aim to bring all concerns regarding the running of our services to a satisfactory conclusion for all of the parties involved,


Informal process

For concerns that can be dealt with informally, this should be discussed first on a confidential basis with the child’s tutor or the Centre Manager. They will work with parents to clarify the issue, investigate it further if necessary and resolve it by taking action where appropriate.

Formal process

If parents are not satisfied with the results of the informal process, or they have a concern which is of great concern and seriousness, they should set out their complaint in writing and send it to the Centre Manager.

Receipt of a formal complaint will be acknowledged within five working days and parents will be kept informed at all stages if the matter cannot be resolved immediately.

Wajid Riaz (owner and manager of TechBloq)  will investigate the complaint personally and meet with parents to discuss the complaint further.

After investigations, Wajid Riaz will meet with parents again if necessary and write to confirm the outcome of the formal complaint. If the complaint is upheld, a written explanation and appropriate action to resolve the matter or prevent the matter from occurring again will be conducted. This will be within 28 days of the first meeting with parents.


An agreed written record will be taken of the main discussions, any decision taken and/or agreed action(s) for all complaints within the formal stages, All of the parties present at the meeting should sign the record and receive a copy of it. TechBloq Learning Centre will maintain a copy of this confidentially and in line with all Data Protection Act requirements.

Ofsted Requirements

Correspondence, statements and records relating to individual complaints will be kept confidential. Complaint records are kept for three years, in line with Ofsted requirements.

Complaints in Relation to Meeting Ofsted Requirements (England)

  1. Any complaint made in writing or made by e-mail that relates to the Requirements of the Compulsory Childcare Register (in England) will be fully investigated.
  2. Any complaint will be dealt with in full within 28 days of receipt of the written complaint, including a written response which will include an account of the findings of the investigation and any action taken as a result.
  3. TechBloq Learning Centre keeps a written record of complaints which includes:
  • the nature of the complaint,
  • the Ofsted requirement it relates to,
  • how the complaint was dealt with,
  • the outcome of the investigation,
  • any action taken, and
  • whether the parent/guardian was given an account of the findings within 28 days of the date on which the complaint was
  1. Complaint report summaries (data protected) are available to parents/guardians and Ofsted on request.
  2. Complaints records are kept for three years, in line with Ofsted requirements.

If the complainant is not happy with the final decision made or wishes to contact a regulatory body before speaking to the management team, they can take their complaint directly to Ofsted.

Ofsted Complaints: 0300 123 4666